Pickups and drop offs: Mon-Thurs: 8am - 5pm, Fri: 8am - 3pm.
Early pickups and drop offs: From 6:30am by prior appointment.
Watchmaker usually on site: Mon-Thurs: 8am - 1pm, 2pm - 4pm. Fri 8am - 1pm, 2pm - 3pm.
Always call prior to avoid disappointment.
Can I post my watch to you?
Definitely YES! We receive many watches via post or courier. If sending via courier, just send to our street address:- 42 Leonard St, Woolloongabba, Qld, 4102. If sending via post, please address as follows:- BWRC, PO Box 1081, Coorparoo B.C., Qld 4151. Be sure to send registered and insure if it's a particularly valuable item. Pack securely with plenty of padding and protection.
Do you accept Credit Cards?
Yes we do! We have Credit and EFTPOS facilities on site.
Why is my repair taking so long?
In general, repairs that do not require parts are done within 5-10 working days. For reasons unbeknown to us, the supply of spare parts in the watchmaking industry can be VERY slow and tedious. If a supplier has a part in stock, then it can be sourced in reasonable time. If a part is on overseas backorder, it can literally take months to arrive. We've been involved in the supply of watch parts since 1920, and I can assure you that there are no short cuts or ways to fast track supply. No matter what brand name, Swiss or Asian, the delays are consistently long. Obviously this lost time can cause much distress and frustration for customers and repairers alike.
Clock repairs have their own challenges. Apart from being a very niche service, many parts may have to be remade as supply is scarce. Also, testing and timing the finished clock can only be done in 'real time'. So a 30 day clock takes 30 days to test through a complete cycle.
Can I wear my Watch in the shower?
Yes, but you shouldn't... Firstly, it's unhygienic! Showered watches smell, and that is not pleasant for our Watchmakers. Even though you may have a '100 gazillion meter' commercial diver's watch, soap will slowly wash away the crucial greases which protect and lubricate the seals. Soap residue also attracts dirt and grit which causes rapid seal wear and even seizes up the pushers and crown. Showering with your watch is all bad news and will cause accelerated wear and often water ingestion.